PRIVACY POLICY

1.1 Introduction

RTS Tex Tirupur ("we", "our", "us") operates the website https://rtsinnerwear.com ("Website"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and make purchases.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website.

1.2 Information We Collect

Information you provide directly:

  • Full name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via Cashfree / PhonePe — we do not store card details)
  • Order history and purchase preferences
  • Communications you send us (emails, queries, complaints)

Information collected automatically:

  • IP address, browser type, operating system
  • Pages visited, time spent, referring URLs
  • Device information (mobile/desktop, screen size)
  • Cookies and similar tracking technologies

1.3 How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmation and shipping updates
  • Respond to your queries and provide customer support
  • Improve our website, products, and services
  • Send promotional communications (only with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

1.4 Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Logistics partners — to deliver your orders across India
  • Payment gateways — Cashfree and PhonePe for secure payment processing
  • Technology providers — Shopify (our e-commerce platform) for store operations
  • Legal authorities — when required by law or to protect our rights

1.5 Cookies

Our Website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings; however, this may affect the functionality of our Website.

1.6 Data Security

We implement industry-standard security measures to protect your personal data. All payment transactions are encrypted using SSL technology and processed through certified payment gateways. However, no method of transmission over the internet is 100% secure.

1.7 Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

1.8 Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise these rights, contact us at rtstextirupur@gmail.com.

1.9 Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

1.10 Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

1.11 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes constitutes acceptance of the updated policy.

1.12 Contact Us

For any privacy-related queries:
Email: rtstextirupur@gmail.com
Phone: +91 97900 00456
Address: S.A.P Theater back side, 47/21, 1st Cross St, V.O.C Nagar, Valayankadu South, Tiruppur, Tamil Nadu 641603