REFUND AND CANCELLATION POLICY

Effective Date: January 1, 2025

3.1 Our Commitment

At RTS Innerwear, we take quality seriously. Every product is inspected before dispatch. We want you to be satisfied with your purchase, and we have outlined our policy below clearly and transparently.

3.2 Cancellations

Before Shipment:

Orders can be cancelled within 24 hours of placement by contacting us at rtstextirupur@gmail.com or calling +91 97900 00456.
If your payment has been processed, the refund will be initiated within 5–7 business days to your original payment method.

After Shipment:

Once an order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the product as per our Return Policy below.

3.3 Return Policy

We offer a 7-day return window from the date of delivery, subject to the following conditions.

Returns are accepted ONLY in the following cases:

Damaged product — The item received is physically damaged or defective
Wrong product — The item delivered does not match what was ordered (wrong size, wrong colour, wrong product)

Returns are NOT accepted for:

Innerwear products (briefs, trunks, bras, panties, slips, etc.) for hygiene and safety reasons, unless the product is damaged or wrong as stated above
Products that have been used, washed, or altered
Products with removed tags or missing original packaging
Change of mind, incorrect size ordered by customer, or personal preference

3.4 How to Raise a Return Request

Email us at rtstextirupur@gmail.com within 7 days of delivery
Use subject line: "Return Request — Order #[your order number]"
Include the following in your email:
- Order number
- Product name and issue (damaged / wrong product)
- Clear photographs showing the issue
Our team will review and respond within 2 business days
If approved, we will arrange a pickup or provide instructions for return shipping

3.5 Conditions for Return Approval

Item must be unused, unwashed, and in original condition
All original tags must be intact
Original packaging must be included
Return must be raised within 7 days of delivery date

3.6 Refunds

Once your return is received and inspected:

We will notify you via email of the approval or rejection of your refund
If approved, your refund will be processed within 5–7 business days
Refund will be credited to your original payment method (UPI, card, net banking, etc.)

Please note: