SHIPPING POLICY

4.1 Shipping Destinations

We currently ship only within India. We do not offer international shipping at this time.

4.2 Order Processing Time

Orders are typically processed within 1–2 business days of payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your order is dispatched.

4.3 Delivery Timeline

Delivery timelines vary based on your location:

Destination	Estimated Delivery
Same state (Tamil Nadu)	2–3 business days
Metro cities (Mumbai, Delhi, Bangalore, etc.)	3–5 business days
Other cities and towns	4–6 business days
Remote / rural areas	5–7 business days

These are estimated timelines and may vary due to factors beyond our control such as public holidays, extreme weather, or logistical disruptions.

4.4 Shipping Partners

We work with reputed logistics partners to ensure safe and timely delivery across India. The courier partner assigned to your order may vary based on your delivery location and availability.

4.5 Shipment Tracking

Once your order is dispatched, you will receive a shipping confirmation email with:

Courier partner name
Tracking number
Tracking link

You can use these details to track your shipment in real time.

4.6 Delivery Attempts

Our courier partner will attempt delivery up to 2–3 times. If delivery is unsuccessful after multiple attempts due to incorrect address, unavailability, or refusal, the package will be returned to us. In such cases:

We will contact you to re-arrange delivery
Re-delivery charges may apply

4.7 Damaged in Transit

If your order arrives visibly damaged:

Do not accept the delivery if the package appears severely tampered or damaged
If you have already accepted delivery, photograph the damaged packaging and product immediately
Contact us within 48 hours at rtstextirupur@gmail.com with photographs and your order number
We will arrange a replacement or refund as per our Refund Policy

4.8 Incorrect Address

Please ensure your delivery address is accurate and complete at the time of placing your order. RTS Innerwear is not responsible for non-delivery due to an incorrect or incomplete address provided by the customer.